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IT Service Management (e.g., ITIL) expertise, including case management within ITSM tools | Physical and cloud infrastructure, security technologies, and best practices | Expertise in Agile/Scrum, Waterfall, and business analysis methodologies | QA automation and software testing (e.g., C#, Playwright, CI/CD), covering functional/non-functional testing | Expertise in DevOps, CI/CD, and database frameworks (e.g., SQL, Cosmos) | Backend software development (e.g., C#, .NET, relational/non-relational databases) and best practices in systems architecture | Core frontend development technologies (e.g., HTML, JavaScript, CSS) and application of UI/UX design principles |
IT Change Management processes and their importance | Disaster recovery, business continuity, and Microsoft 365 support, with compliance to security frameworks | Strong organisation, stakeholder management, and attention to detail | QA processes (e.g., defect/test management, reviews) and SDLC methodologies (e.g., Agile, DevOps, V-model). | Data management best practices, disaster recovery, and business continuity solutions | Cloud-native design and Azure PaaS services (e.g., App Services, Function Apps, queue/messaging) | Frontend frameworks (VueJS), development best practices and security standards |
Empathy and effective communication when addressing customer issues | DevOps frameworks, automation practices, and IT Change Management for infrastructure planning | Knowledge of IT Change Management and regulatory compliance (e.g., GDPR, DPA) | Testing tools (e.g., API, performance, compatibility), QA frameworks (e.g., TMMi, Lean), and QA methodologies (e.g. TDD, BDD) | Cloud-native infrastructure design, security principles, cost awareness and IT Change Management for platform reliability | Automated testing across all levels (unit, integration, end-to-end) and adherence to DevOps principles | Change Management and DevOps practices relevant to frontend projects |
Administration and support of Microsoft 365, End User Computing, Power Platform, and Power BI, ensuring regulatory compliance (e.g., GDPR, DPA) | Cloud-native infrastructure design and security principles | Adaptable delivery approach for diverse project scopes and timelines | Regulatory and voluntary standards (e.g., GDPR, WCAG AA, ISO27001) | Regulatory standards and best practices (e.g., GDPR, DPA). | Integration of AI capabilities in software solutions and regulatory compliance (e.g., GDPR, DPA) | Strong understanding of responsive design and accessibility requirements |
